Help Center

How Can We Help?

Answers to the most common questions about SakinaMatch.

Who is SakinaMatch for?

SakinaMatch is exclusively for Muslims who are seriously seeking Nikah (marriage). It is not a casual dating platform.

How does the verification process work?

After completing your profile, you submit two character references (e.g. your Imam, a family friend, or a community leader). Our team reviews your application and prepares your matches. Your references are only contacted after you confirm interest in a match and subscribe — not during the initial review.

When do I pay?

You are not charged until our team has verified your profile and prepared your first set of matches. Only then will you be invited to subscribe to see your matches.

How are matches chosen?

Matches are scored using our compatibility algorithm, which weights religiosity, Islamic values, lifestyle, family goals, and location preferences. Our team then reviews and prepares your matches personally.

Are photos private?

Yes. By default, all photos are blurred (Modesty Mode). Photos are only revealed once both parties have expressed mutual interest.

Can I cancel my subscription?

Yes. You can cancel at any time. Your access continues until the end of your current billing period (monthly for Basic, every 3 months for Premium).

I need more help — how do I contact the team?

Email us at support@sakinamatch.com and we will respond within 1–2 working days, in sha Allah.

Still have questions?

support@sakinamatch.com

SakinaMatch Support

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